We communicate in three ways: words, our voices, and body language. About 55 percent of our communication is through body language, and only 38 percent comes through our voice and 7 percent is conveyed in our words? So our body language really affects how we communicate with others.
This is why it is important to be attentive to your body when you talk to someone. You should allow at least 18 inches of personal space around every person with whom you speak (depending on the culture). Always smile. Maintain good eye contact without staring. Keep your hands out of your pockets. No arm crossing. That is an unfriendly signal. Oh, and don’t slouch; just keep your shoulders and hips parallel.
When you speak, avoid rising inflection at the end of a sentence that turns a statement into a question. People generally can understand well what you are talking, but your tone can suggest a lack of confidence.
Smile when you talk on the phone. A smile puts energy, enthusiasm, and purpose into your voice on the phone. Also, remember to speak slowly, but not to slow. You will want to keep it calm, assured, friendly, and professional. If the other person sounds anxious, try to slow down so you can take charge of the pace. In addition, if the conversation is dragging, pick it up a little. Be aware of how the pitch of your voice sounds like.
Use simple language or vocabulary that other people will understand. If everyone can understand acronyms, it is fine to use them. But you should avoid using slang and vulgarities. Speak in complete sentences with correct grammar.
Avoid using clichés as well. Otherwise, it becomes a foreign language and you risk alienating people.
Here are three suggestions for communicating more effectively:
Speak loudly and clearly on the phone: All you have got is your voice and words – just about 45 percent of your communication power.
Videotape yourself: This is an effective to periodically keep improving. You should always try to get input from other people or your presentation coach.
E-mail with care: Some people feel that when we have to send an e-mail, we are losing 93 percent of our communication power. So choose your words carefully and make each one of them count.
